Language Cafe
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Support

We’re here to help.

The fastest way to get help is from inside the app — your account context comes with the message. Email works too, especially if you can’t sign in.

Last updated April 19, 2026
Email supportHow it works

Start here

Where to start

If you can sign in to the app, open a support ticket there. It's the fastest route because we get the right account, the right screenshots, and the right category in one place.

  • Use the website for browsing, sharing, and reading.
  • Use the app for account help, billing, messages, and live cafes.
  • Email us if you can't access the app or the issue is urgent.

Tickets

In-app support tickets

The app has a structured ticket form and reply thread. Use it for anything that needs a back-and-forth.

Categories

  • Account
  • Technical
  • Billing
  • Report
  • Feedback
  • Other

What to include

  • A clear subject line
  • Steps to reproduce the issue, if there is one
  • Up to three screenshots

Statuses you’ll see

  • Open
  • In progress
  • Awaiting user
  • Resolved
  • Closed

We aim to reply within one to two business days. Safety reports jump the queue.

Account

Sign-in & account help

Locked out, unsure which sign-in method is on your account, or need help with deletion? Email account support and we'll guide you through it.

  • If you signed up with email and password, try password reset first.
  • If you used Google, Apple, or phone, start with that same provider.
  • Don't create a duplicate account — it makes recovery harder.
  • For deletion or lost-access help, email account@languagescafe.com.

Privacy

Privacy requests

You can ask us to access, correct, or delete your data, or to stop certain uses of it. Include enough detail so we can verify your identity.

  • Use the subject line “Privacy Request” for rights-based requests.
  • Tell us what you'd like — access, correction, deletion, or something else.
  • Read the Privacy Policy or Terms if you want context first.

Urgent

Safety escalation

For harassment, impersonation, threats, or other safety concerns, report from inside the app whenever you can — it gives moderators full context.

  • Report the user, message, or post directly in the app.
  • Block the account if you don't want any further contact.
  • Open a support ticket if you need to add more detail.
  • If you can't use the app, email support@languagescafe.com.

Directory

Contact directory

Pick the right address for the fastest answer.