Language Cafe
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Support

We’re here to help.

The fastest way to get help is from inside the app — your account context comes with the message. Email works too, especially if you can’t sign in.

Last updated July 18, 2026
Email supportHow it works

Start here

Where to start

If you can sign in to the app, open a support ticket there. It's the fastest route because we get the right account, the right screenshots, and the right category in one place.

  • Use the website for browsing, sharing, and reading.
  • Use the app for account help, billing, messages, and live cafes.
  • Email us if you can't access the app or the issue is urgent.

Tickets

In-app support tickets

The app has a structured ticket form and reply thread — you get a ticket number and can follow the conversation until it's resolved. Use it for anything that needs a back-and-forth.

Categories

Pick the one that fits — it routes your ticket to the right place:

Account IssuesTechnical ProblemBilling & PaymentsReport a UserFeedback & SuggestionsOther

What to include

  • A clear subject line
  • Steps to reproduce the issue, if there is one
  • Screenshots that help us understand the issue

Statuses you’ll see

Tickets move through a simple lifecycle:

OpenIn progressAwaiting userResolvedClosed

We aim to reply within one to two business days. Safety reports jump the queue. A resolved ticket stays open to replies if you need more help.

Account

Sign-in & account help

Locked out, unsure which sign-in method is on your account, or need help with deletion? Email account support and we'll guide you through it.

  • If you signed up with email, try a password reset first — or use the 6-digit email sign-in code instead.
  • If you used Google, Apple, or phone, start with that same provider.
  • Don't create a duplicate account — it makes recovery harder.
  • For deletion or lost-access help, email account@languagescafe.com.

Billing

Billing & Premium

Premium is a monthly subscription whose benefit is ad-free learning. It's billed and managed by the store you subscribed through — Google Play or the App Store — not by us directly.

Manage your subscription

  • Manage or cancel in your Google Play or App Store account.
  • To avoid a renewal charge, cancel at least 24 hours before the renewal date.
  • Canceling keeps Premium active until the end of the paid period.

In-app buttons

  • Restore — reconnect a purchase to your account, for example after reinstalling.
  • Manage — jump to your store subscription settings.
  • Refresh status — re-check your subscription if the app hasn't caught up yet.

Something charged wrong, or Premium not showing after payment? Open a ticket under Billing & Payments with your store receipt — that category reaches the people who can fix it.

Privacy

Privacy requests

You can ask us to access, correct, or delete your data, or to stop certain uses of it. Include enough detail so we can verify your identity.

  • Want a copy of your data? The app has a Download your data option — a self-serve export, no ticket needed.
  • Use the subject line “Privacy Request” for rights-based requests by email.
  • Tell us what you'd like — access, correction, deletion, or something else.
  • Read the Privacy Policy or Terms if you want context first.

Urgent

Safety escalation

For harassment, impersonation, threats, or other safety concerns, report from inside the app whenever you can — it gives moderators full context.

  • Report the user, message, or post directly in the app.
  • Block the account if you don't want any further contact.
  • Open a ticket under Report a User if you need to add more detail.
  • If you can't use the app, email support@languagescafe.com.

Directory

Contact directory

Pick the right address for the fastest answer.