Support & Help Center

How do I create an account?

Download the Language Cafe app from the App Store (iOS) or Google Play (Android). You can sign up using your email address, phone number, Google account, or Apple ID. After signing up, you'll complete a quick onboarding process where you tell us about the languages you speak and want to learn.

What information do I need to provide?

During signup, you'll provide: your name, date of birth (to verify you're 13+), country/region, languages you speak (with proficiency levels), and languages you want to learn. You can also add optional information like a bio, profile photo, education, and interests.

Is Language Cafe free to use?

Yes! Language Cafe is free to download and use. You can join voice rooms, participate in communities, post content, and connect with other learners at no cost. We may offer optional premium features in the future, but the core language practice experience will always be free.

What are the age requirements?

You must be at least 13 years old to use Language Cafe. Users under 18 have certain content restrictions (cannot access 18+ rooms). We take child safety seriously and encourage parents to discuss online safety with their children.

How do voice rooms work?

Voice rooms are live audio spaces where you can practice speaking with other learners. When you join a room, you start as an audience member and can listen to the conversation. To speak, raise your hand and wait for the host to invite you to the stage. As a speaker, you can unmute yourself and participate.

Can I create my own voice room?

Yes! Tap the "Create" button to start your own voice room. You'll choose a topic, select the language, and optionally schedule it for later or add a description. As the host, you control who can speak, can mute participants, and can remove anyone who violates the rules.

Are voice conversations recorded?

No. Language Cafe does NOT record voice conversations. Voice data is transmitted in real-time through our provider (Agora) and is not stored. Once the room ends, no audio data is retained. Users are also prohibited from recording rooms without consent from all participants.

What do the different roles mean in a voice room?

Host: Creates and controls the room, can invite speakers, mute/remove participants, and end the room.
Moderator: Helps the host manage the room.
Speaker: Can speak and participate in the conversation.
Audience: Can listen and raise hand to request speaking privileges.

What are communities?

Communities are groups where people with shared interests can connect. You can join communities based on languages you're learning, topics you're interested in, or goals like book clubs. Within communities, you can participate in activities, attend events, track learning goals together, and find conversation partners.

How do I find communities to join?

Go to the Communities tab to browse and search for communities. You can filter by language, category, or topic. We also recommend communities based on your language preferences and interests.

How do I change my language settings?

Go to your Profile and tap "Settings" (gear icon). From there, tap "Language Settings" to update the languages you speak and the languages you're learning, including proficiency levels. These settings help us show you relevant rooms and connect you with appropriate conversation partners.

How do I update my profile information?

Go to your Profile and tap "Edit Profile" to update your name, bio, profile picture, cover photo, education, interests, and other information. Changes are saved automatically.

Why do you collect my country/region?

We collect country/region (not precise location) to help match you with learners in similar time zones, suggest relevant communities, and display your country flag on your profile. This helps facilitate easier scheduling of conversations and finding local learning groups.

How do I block or report a user?

To block a user, tap on their profile and select "Block" from the options menu. Blocked users cannot contact you or see your activity. To report a user for violating our guidelines, use the "Report" option in the same menu and describe the issue. Our moderation team reviews all reports.

What data do you collect?

We collect account information (email, phone), profile details, content you create, and usage data. We do NOT record voice conversations or collect precise GPS location. For complete details, please read our Privacy Policy.

What third-party services do you use?

We use Firebase (Google) for authentication, database, and notifications. We use Agora for real-time voice communication. We also support Google Sign-In and Apple Sign-In as authentication options. These services have been selected for their security and reliability.

How do I delete my account?

You can delete your account at any time. Go to Settings > Account Settings > Delete Account. You'll be asked to confirm the deletion. Once confirmed, your account and all associated data will be permanently deleted within 30 days. You can also request deletion through our Account Deletion page.

Can I recover a deleted account?

No. Account deletion is permanent and cannot be undone. If you want to use Language Cafe again after deleting your account, you will need to create a new account.

How do I change my email or phone number?

Go to Settings > Email Management or Phone Management to add, change, or remove email addresses or phone numbers associated with your account. You may need to verify the new email or phone number.

I forgot my password. How do I reset it?

On the login screen, tap "Forgot Password" and enter your email address. We'll send you a code to reset your password. If you signed up with Google or Apple, you don't have a Language Cafe password—just use those sign-in options.

The app is crashing or not working properly. What should I do?

Try these steps: (1) Make sure you have the latest version of the app installed, (2) Restart the app, (3) Restart your device, (4) Check your internet connection. If the issue persists, contact us at support@languagescafe.com with details about the problem and your device type.

I can't hear anyone in a voice room. What should I do?

Check that: (1) Your device volume is turned up, (2) You've granted microphone permission to the app, (3) You're connected to a stable internet connection. You can also try leaving and rejoining the room. If issues persist, check if other apps' audio works properly.

Others can't hear me when I speak. What's wrong?

Make sure: (1) You're on stage as a speaker (not audience), (2) Your microphone is unmuted in the app, (3) You've granted microphone permission. Also check that other apps can use your microphone. Bluetooth headphones sometimes have connectivity issues—try using wired headphones or your device speakers.